Last updated: May 23, 2026

Cancellation and Refund Policy

This policy explains how cancellations, rescheduling, and refunds are handled for booking requests.

Appointment confirmation

Payment confirms that we received your request. The final appointment details are confirmed by phone, email, or message after we review availability.

Please contact us as early as possible if you need to cancel or reschedule. We generally require at least 24 hours notice.

If we cannot provide the requested service, we will offer a reschedule or refund where appropriate.

Payment processor fees, short-notice cancellations, no-shows, or incorrect information provided by the customer may affect refund eligibility.

For cancellation or refund questions, contact us at location.que.ca@gmail.com.